SYNTROLEARN TERMS AND CONDITIONS

LEARNING SA (PTY) LTD (Registration Number 2026/467676/07)

Last updated: 05 July 2026

These Terms and Conditions (“Terms”) govern the access to and use of the SyntroLearn website, web application, and related services (the “Platform”), owned and operated by LEARNING SA (PTY) LTD, a private company duly incorporated in accordance with the company laws of the Republic of South Africa, under registration number 2026/467676/07 (“SyntroLearn”, “we”, “us” or “our”).

SyntroLearn operates an online marketplace that facilitates connections between Students seeking academic tutoring and independent Tutors offering such services. SyntroLearn is not a tutoring institution, employment agency, or educational provider, does not itself provide tutoring services, and does not employ, supervise, or control any Tutor. Please read these Terms carefully before using the Platform.

1. ACCEPTANCE AND BINDING NATURE

By accessing the Platform, registering an account, or making use of any service offered through the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or rules that may be posted on the Platform from time to time, all of which are incorporated into these Terms by reference.

If you are registering on behalf of a minor Student, you represent and warrant that you are that Student’s parent or legal guardian, that you have the legal authority to bind that Student to these Terms, and that you accept full responsibility for the minor’s compliance with these Terms and for all activity conducted through that account.

If you do not agree to these Terms in their entirety, you must not access or use the Platform. SyntroLearn reserves the right to amend these Terms from time to time in accordance with clause 19 below.

2. DEFINITIONS

In these Terms, unless the context clearly indicates otherwise, the following expressions shall bear the meanings assigned to them below:

“Content” means any text, information, material, images, or other content submitted to, or made available on, the Platform by SyntroLearn or by Users;
“Platform” means the SyntroLearn website, web application, and any associated mobile applications or services;
“Session” means any tutoring engagement, whether a single lesson or a series of lessons, arranged between a Student and a Tutor through the Platform;
“Student” means a registered User who seeks or receives tutoring services through the Platform, and, in respect of a minor, includes the parent or legal guardian managing that Student’s account;
“Tutor” means a registered User who offers tutoring services to Students through the Platform, acting at all times as an independent contractor and not as an employee, partner, or agent of SyntroLearn;
“User Content” means any information, material, rating, review, or communication submitted by a User to or through the Platform;
“User” or “you” means any Student or Tutor who accesses or uses the Platform.

3. NATURE OF THE PLATFORM AND OUR ROLE

SyntroLearn provides a marketplace and matching service only. We enable Students and Tutors to find one another, communicate, schedule Sessions, and process payment for tutoring services. We are not a party to, and assume no responsibility for, the tutoring relationship, arrangement, or agreement concluded between a Student and a Tutor.

Tutors are independent contractors who determine, in their sole discretion, the tutoring services they offer, their availability, their rates (where applicable), and the manner in which they conduct Sessions. Nothing in these Terms, and nothing in the operation of the Platform, shall be construed as creating an employment relationship, agency relationship, partnership, or joint venture between SyntroLearn and any Tutor, or between SyntroLearn and any Student.

While we may implement verification and screening measures for Tutors, as described in clause 7 below, SyntroLearn does not guarantee, warrant, or represent the qualifications, competence, conduct, reliability, or suitability of any Tutor, nor the conduct, reliability, or suitability of any Student, and Users engage with one another entirely at their own risk.

4. ELIGIBILITY AND ACCOUNT REGISTRATION

To register as a Tutor, you must be at least 18 years of age and have the legal capacity to contract. Students who are minors may only use the Platform through an account registered and managed by a parent or legal guardian.

You agree to provide accurate, current, and complete information during registration, and to update such information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify SyntroLearn immediately of any unauthorised use of your account.

SyntroLearn reserves the right, in its sole discretion, to refuse registration to, or to decline to provide the Platform to, any prospective User.

5. STUDENT RESPONSIBILITIES AND OBLIGATIONS

As a Student (or as the parent or guardian managing a minor Student’s account), you agree to:

provide accurate information regarding your (or the minor Student’s) academic needs, level, and subjects required, so as to facilitate an appropriate match with a Tutor;
attend scheduled Sessions punctually, or provide the Tutor with reasonable notice of cancellation or rescheduling, in accordance with the cancellation terms agreed with the relevant Tutor;
make payment for tutoring services in full and on time, in accordance with clause 8 below;
treat Tutors, and any other Users, with courtesy and respect, and refrain from any conduct that is abusive, harassing, discriminatory, or otherwise inappropriate;
where the Student is a minor, ensure that a responsible adult is aware of and, where reasonably necessary, present or reasonably contactable during in-person or online Sessions;
promptly report to SyntroLearn any conduct by a Tutor that raises safety, competence, or conduct concerns, using the reporting process described in clause 16 below.

6. TUTOR RESPONSIBILITIES AND OBLIGATIONS

As a Tutor, you agree to:

provide accurate and truthful information regarding your qualifications, experience, and areas of specialisation, and to promptly update your profile if any such information changes or ceases to be accurate;
conduct yourself professionally, ethically, and lawfully at all times when interacting with Students and, where applicable, their parents or guardians;
honour Sessions that you have accepted, and provide reasonable notice to Students in the event that you are unable to attend a scheduled Session;
hold and maintain any qualifications, registrations, or permissions that you represent yourself as holding, and to refrain from misrepresenting your credentials in any manner;
comply with all applicable laws, including those relating to the protection of children, where you tutor minor Students;
not solicit a Student introduced to you through the Platform to transact outside the Platform in circumvention of SyntroLearn’s fees, save as may be separately agreed with SyntroLearn in writing;
declare and account for your own tax obligations arising from income earned through the Platform, it being recorded that SyntroLearn does not withhold employees’ tax (PAYE) or make any other statutory deductions on behalf of Tutors, who act as independent contractors and not as employees.

7. VETTING AND NO WARRANTY OF SUITABILITY

SyntroLearn may, at its discretion, request or facilitate certain verification steps in respect of Tutors, which may include identity verification, confirmation of stated qualifications, references, or the voluntary submission of a police clearance certificate. Any such measures are undertaken on a reasonable-efforts basis and do not constitute a guarantee, representation, or warranty by SyntroLearn as to a Tutor’s character, competence, safety, or suitability to tutor any particular Student.

Students and, where relevant, their parents or guardians, are strongly encouraged to conduct their own independent enquiries regarding a prospective Tutor before engaging that Tutor’s services, and to exercise ordinary prudence when arranging in-person meetings, particularly in respect of minor Students.

8. PAYMENT TERMS AND BILLING

Payment for tutoring services booked through the Platform is currently processed by way of Electronic Funds Transfer (EFT) into the bank account designated by SyntroLearn. Students are required to make payment in accordance with the invoicing and payment instructions provided on the Platform prior to, or as otherwise agreed in respect of, a Session.

SyntroLearn reserves the right to introduce or make available additional payment methods from time to time, which may include card payments, instant EFT, and third-party payment gateways such as Stripe or PayPal. Where such methods are introduced, they shall be subject to any additional terms of the relevant payment processor, and references in these Terms to “payment” or “EFT” shall be read as extending to such additional methods, without requiring an amendment to these Terms save to update the Platform’s published payment instructions.

SyntroLearn may charge a service or platform fee in connection with facilitating a match and processing payment, details of which will be made available on the Platform or communicated to Users at the time of booking. All fees are quoted in South African Rand (ZAR) unless otherwise stated, and are inclusive of value-added tax (VAT) where applicable and required by law.

Tutors shall be paid out in accordance with SyntroLearn’s payment cycle, as published on the Platform from time to time, subject to the deduction of any applicable platform or service fees. SyntroLearn reserves the right to withhold or delay a payout where a Session is subject to a dispute, complaint, or suspected fraudulent activity, pending resolution.

You are responsible for ensuring that the banking or payment details you provide are accurate and up to date. SyntroLearn shall not be liable for any loss arising from incorrect payment details provided by a User.

9. CANCELLATIONS AND REFUNDS

Cancellation and refund terms in respect of a specific Session may be agreed between a Student and a Tutor and, where applicable, will be displayed on the Platform at the time of booking. In the absence of a specific agreement, SyntroLearn’s standard cancellation policy, as published on the Platform from time to time, shall apply.

SyntroLearn reserves the right, in appropriate circumstances and at its sole discretion, to facilitate a refund or credit where a Session did not proceed due to a Tutor’s failure to attend, or to decline a refund where a Student fails to attend or cancels outside the applicable notice period. SyntroLearn’s facilitation of a refund in any instance shall not be construed as an admission of liability.

10. INTELLECTUAL PROPERTY

The Platform, including its design, look and feel, software, source code, trademarks, logos, and all Content created by or on behalf of SyntroLearn, is the property of SyntroLearn or its licensors and is protected by South African and international intellectual property laws. Nothing in these Terms grants you any right, title, or interest in such intellectual property, save for a limited, non-exclusive, non-transferable licence to access and use the Platform strictly in accordance with these Terms.

By submitting User Content to the Platform, including a profile, review, rating, or teaching material, you grant SyntroLearn a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute such User Content solely for the purposes of operating, promoting, and improving the Platform. You warrant that you own or have the necessary rights to any User Content you submit, and that such content does not infringe the intellectual property or other rights of any third party.

Tutors retain ownership of any original teaching materials they create and share with Students, subject to the licence granted to SyntroLearn above and subject to any separate arrangement agreed between a Tutor and a Student regarding the use of such materials.

11. PROHIBITED CONDUCT

You must not, in connection with your use of the Platform:

provide false, misleading, or fraudulent information, including as to identity, qualifications, or academic needs;
harass, threaten, discriminate against, or abuse any other User, whether verbally, in writing, or otherwise;
use the Platform to solicit or arrange any unlawful activity, or to circumvent SyntroLearn’s fees by arranging payment outside the Platform in respect of a Student or Tutor introduced through the Platform, save where separately agreed with SyntroLearn in writing;
attempt to gain unauthorised access to the Platform, other User accounts, or SyntroLearn’s systems, or interfere with the proper functioning of the Platform;
upload or transmit any content that is unlawful, defamatory, obscene, or infringes the rights of a third party;
use the Platform for any purpose other than the legitimate seeking or provision of tutoring services;
impersonate any person or entity, or misrepresent your affiliation with any person or entity.

12. SUSPENSION AND TERMINATION OF ACCOUNTS

SyntroLearn reserves the right, in its sole and reasonable discretion, to suspend, restrict, or terminate a User’s account and access to the Platform, with or without prior notice, where SyntroLearn reasonably believes that the User has breached these Terms, engaged in prohibited conduct, posed a risk to the safety of other Users, or brought or is likely to bring SyntroLearn or the Platform into disrepute.

A User may terminate their account at any time by following the account closure process on the Platform, or by giving written notice to SyntroLearn. Termination of an account does not relieve a User of any payment obligations incurred prior to termination, and clauses of these Terms which by their nature ought to survive termination (including limitation of liability, indemnity, intellectual property, and dispute resolution) shall continue to apply.

13. LIMITATION OF LIABILITY AND DISCLAIMERS

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNTROLEARN MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PLATFORM, THE ACCURACY OR RELIABILITY OF ANY CONTENT, OR THE QUALIFICATIONS, CONDUCT, RELIABILITY, OR SUITABILITY OF ANY TUTOR OR STUDENT.

SyntroLearn acts solely as an intermediary that facilitates introductions and payment processing between Students and Tutors. As between SyntroLearn and any User, SyntroLearn shall not be responsible or liable, whether in contract, delict, or otherwise, for: the quality, adequacy, or outcome of any tutoring provided by a Tutor; the conduct, actions, omissions, or behaviour of any Student or Tutor, whether during a Session or otherwise; any dispute, disagreement, or falling-out between a Student and a Tutor; any loss, injury, or harm suffered by a User in connection with a Session, including Sessions conducted in person or online; or any indirect, incidental, special, consequential, or punitive damages of any kind, including loss of profit, loss of opportunity, or loss of data, arising from or in connection with the use of the Platform.

Without derogating from the generality of the above, and to the extent permitted by law, SyntroLearn’s aggregate liability to a User arising out of or in connection with these Terms or the use of the Platform, however arising, shall not exceed the total amount of platform or service fees actually received by SyntroLearn from or in respect of that User during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall be construed as excluding or limiting any liability that may not lawfully be excluded or limited under the laws of the Republic of South Africa, including under the Consumer Protection Act 68 of 2008, to the extent that it applies to the relationship between SyntroLearn and a User.

14. INDEMNITY

You agree to indemnify and hold SyntroLearn, its directors, employees, and agents harmless from and against any claim, demand, loss, damage, cost, or expense (including reasonable legal costs) arising from or in connection with: your breach of these Terms; your use or misuse of the Platform; any Content or information you submit to the Platform; your interaction with, or conduct towards, another User; or your violation of any applicable law or the rights of a third party.

15. SERVICE AVAILABILITY AND MAINTENANCE

SyntroLearn will use reasonable efforts to ensure that the Platform remains available and operates without interruption; however, we do not warrant or guarantee uninterrupted, error-free, or continuous availability of the Platform. The Platform may from time to time be unavailable due to scheduled maintenance, upgrades, technical difficulties, or circumstances beyond SyntroLearn’s reasonable control (including load-shedding, internet service outages, or force majeure events).

SyntroLearn shall not be liable for any loss or inconvenience arising from any unavailability, suspension, or discontinuation of the Platform, whether temporary or permanent, save to the extent that such liability cannot lawfully be excluded.

16. REPORTING COMPLAINTS AND DISPUTES BETWEEN USERS

SyntroLearn is committed to maintaining a safe and trustworthy Platform. Where a User has a concern, complaint, or dispute arising from an interaction with another User, including in relation to conduct, safety, or service quality, the User should report the matter to SyntroLearn as soon as reasonably possible through the reporting or support channel made available on the Platform, or by email to info@syntrolearn.com.

On receipt of a report, SyntroLearn will, at its discretion and having regard to the nature and severity of the complaint, take such steps as it considers reasonably appropriate, which may include: requesting further information from the parties involved; facilitating communication between the parties with a view to reaching a resolution; suspending or restricting a User’s account pending investigation; or, where warranted, permanently terminating a User’s access to the Platform.

SyntroLearn will use reasonable efforts to assist Users in resolving disputes relating to the use of the Platform itself (such as billing errors or technical faults), and to facilitate communication in respect of disputes arising from the tutoring relationship between a Student and a Tutor. However, SyntroLearn is not a court, ombud, or arbitrator, does not adjudicate the merits of disputes between Users, and is not obliged to award compensation, refunds, or other relief in connection with any such dispute, save as SyntroLearn may agree to do at its sole discretion.

Disputes concerning the substance of the tutoring relationship itself (for example, the quality of tuition provided, disagreements over academic performance, or personal disputes between a Student and a Tutor) fall outside SyntroLearn’s role as a marketplace facilitator, and Users are encouraged to resolve such matters directly between themselves, or, where necessary, through independent mediation or the appropriate legal channels.

17. DISPUTE RESOLUTION PROCESS

Any dispute, disagreement, or claim arising between a User and SyntroLearn out of or in connection with these Terms or the use of the Platform (a “Dispute”) shall be dealt with in accordance with the following escalation process:

Step 1 – Direct Resolution: The User shall first submit the Dispute in writing to SyntroLearn’s support team at info@syntrolearn.com, setting out the nature of the Dispute and the relief sought. SyntroLearn will endeavour to acknowledge receipt within a reasonable time and to engage with the User in good faith to resolve the Dispute informally.
Step 2 – Escalation to Management: If the Dispute is not resolved within twenty (20) business days of submission, either party may escalate the matter, in writing, for review by SyntroLearn’s senior management, who will endeavour to review and respond to the Dispute within a further fifteen (15) business days.
Step 3 – Mediation: If the Dispute remains unresolved following escalation, the parties agree to attempt, in good faith, to resolve the Dispute through mediation, conducted by a mediator agreed upon by the parties, before either party pursues formal legal proceedings, save in respect of urgent relief as provided for below.
Step 4 – Legal Proceedings: If a Dispute cannot be resolved through the process set out above within a reasonable time, either party may pursue any remedy available to it in law, including instituting proceedings before a court of competent jurisdiction in accordance with clause 18 below.

Nothing in this clause shall prevent either party from seeking urgent interim relief from a court of competent jurisdiction at any time, where necessary to protect that party’s rights or to prevent irreparable harm.

18. GOVERNING LAW AND JURISDICTION

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, formation, or interpretation, shall be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to any choice or conflict of law provision that would result in the application of the laws of any other jurisdiction.

The Users and SyntroLearn hereby consent and submit to the non-exclusive jurisdiction of the South African courts in respect of any Dispute that is not otherwise resolved in accordance with clause 17 above.

19. GENERAL PROVISIONS

Amendment: SyntroLearn may amend these Terms from time to time to reflect changes in its services, including the introduction of new payment methods or features, or to comply with changes in applicable law. Material amendments will be notified to Users through the Platform or by other reasonable means, and continued use of the Platform following such notification constitutes acceptance of the amended Terms.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be severed from the remainder of these Terms, which shall continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between the User and SyntroLearn regarding the use of the Platform, and supersede any prior agreements or understandings, whether written or oral.

No Waiver: No failure or delay by SyntroLearn in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any further exercise of that or any other right.

Cession and Assignment: A User may not cede, assign, or otherwise transfer any of their rights or obligations under these Terms without SyntroLearn’s prior written consent. SyntroLearn may cede or assign its rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of its business, without the consent of Users, provided that the assignee agrees to be bound by these Terms.

Notices: Any notice required or permitted to be given under these Terms shall be in writing and shall be deemed to have been duly given if delivered by email to the address provided by the relevant party, or, in the case of notices to SyntroLearn, to info@syntrolearn.com.

Independent Contractors: Nothing in these Terms shall be construed to create any partnership, joint venture, agency, or employment relationship between SyntroLearn and any User.

Contact: For any queries regarding these Terms, please contact SyntroLearn at info@syntrolearn.com or 39 Pitzer Road, Glen Austin, Johannesburg, Gauteng, 1684